Shipping & ReturnS

Thank you for shopping at Mood Infusion 100% Soy Candles.
We take great pride in hand-pouring each soy candle with care and attention to detail. If something isn’t quite right, we’re here to help make it right.

ReturnS

Due to the handmade nature of our products, we generally do not accept returns for change of mind.
However, if your candle arrives damaged, defective or incorrect, please contact us within 7 days of delivery at moodinfusioncanldes@gmail.com with your order number and a photo of the issue.
Once your return or replacement request is approved, we'll either send you a replacement item or issue a credit/refund, depending on the situation.

refunds

Refunds are processed once we've reviewed your claim and confirmed eligibility.
Refunds will be made to your original payment method and may take 5-10 business days to reflect.
Please note: Shipping costs are non-refundable unless the issue was due to our error.

exchanges

We only replace items if they are defective or damaged. If you need an exchange, send us an email first so we can guide you through the process.

non-returnable items

Used candles or those that have been lit.
Sale or promotional items.
Custom or personalised orders.

Shipping

Nationwide Door to Door.
Free Shipping for orders over £50.
Flat rate for orders under £50 will be charged at £5.

how to contact us:

If you have any concerns about your order, reach out at: moodinfusioncanldes@gmail.com

We'll do our best to resolve your issue quickly and kindly - because your satisfaction matters to us.